1. Introduction
In compliance with the Personal Data Protection Act 2010 (“the Act”) and its regulations, this notice is issued to all our valued clients, and/or prospective clients. This Notice will inform you of your rights with regards to your personal data that has been and/or will be, collected and processed by us.
2. Collection of personal data
We have collected and will collect your personal data to be processed by us and/or on your behalf in the course of your present or future dealings with Hokto Malaysia Sdn Bhd, its subsidiary (ies), its associated company (ies) (“we”, “our”, “us” or “Company”). Your personal data enables us to achieve the “Purpose” herein that is in connection with our business.
3. Description of personal data
a) Name;
b) Identity Card no (NRIC);
c) Gender;
d) Email address;
e) Mobile phone no.;
f) Passport no;
g) IP address;
h) Images (still/recording);
i) Sensitive personal data; and any
j) Personally Identifiable Information (PII) defined by international privacy laws or standards
4. Purposes for collection of personal data
Hokto Malaysia Sdn Bhd will use clients’ personal data for the following purposes including but not limited to:
to verify and authenticate your identity;
to communicate with you;
to process your application, inquiry or request;
to provide the Products and services relating to the Products or such other goods
and services you requested;
user or customer relationship management procedures;
to update your records on the sales details;
for general sales operation and maintenance of the services or goods provided in
relation to Hokto Malaysia Sdn Bhd;
to provide you with regular communications (other than direct marketing materials) from Hokto Malaysia Sdn Bhd relating to the services or goods provided in relation to Hokto Malaysia Sdn Bhd;
to market and promote other products and services that are or may be offered by us or our partners from time to time;
for direct marketing purposes;
conducting marketing and client profiling activities in connection with our services
and related products; to help us monitor and improve our services;
to provide you with information and updates on the Products;
for administrative purposes, including billing, payment and debt collection;
to match any data held by Hokto Malaysia Sdn Bhd relating to you from time to time;
to respond to your queries enquiries including processing instructions and
generating confirmations, advices and statements;
to comply with applicable laws, proceedings or inquiries from regulatory authorities, and enforcement agencies;
any other purposes permitted by applicable laws;
to investigate complaints and suspicious transactions;
prevention of crime (including but not limited to fraud, money-laundering,bribery);
meeting any legal or regulatory requirements relating to our provision of services
and products and to make disclosure under the requirements of any applicable law,
regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of our Group;
upon your consent, for cross selling purposes for other products and services of
Hokto Malaysia Sdn Bhd, and for all other purposes incidental or associated with the above.
5. Sources of personal data
Hokto Malaysia Sdn Bhd may obtain clients’ personal data from the following sources including but not limited to:
when you sign up to purchase the Products or register your interest with us to purchase the Products or to obtain information and updates on the Products;
when you visit our websites or social networking sites;
when you enter contests or respond to surveys, promotions or questionnaires;
from third party sources such as credit reference agencies, fraud prevention
agencies and publicly available sources of information from any company within
Hokto Malaysia Sdn Bhd; and
pursuant to any transaction or inquiry or communication made with or to us.
6. Disclosure of personal data
We may disclose clients’ personal data to other subsidiaries within our group. These subsidiaries will treat clients’ personal data as confidential, in accordance with this Privacy Policy and with all applicable Data Protection legislation and will process such personal data only for the Purposes and within the terms set out herein. We are responsible for the personal data under our control, including personal data disclosed by us to a Vendor (often referred to as the “data processor”). We take every measure to provide a comparable level of protection for personal data should the information be processed by a Vendor. Hokto Malaysia Sdn Bhd is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.
7. Security of personal data
Hokto Malaysia Sdn Bhd uses strict procedures and security features to prevent unauthorized access wherever possible. Personal data provided to Hokto Malaysia Sdn Bhd via our website or via any Applications, online credit card transactions are protected during transit using encryption such as Transport Layer Security (TLS). When personal data is stored by Hokto Malaysia Sdn Bhd, we use computer systems with limited access housed in facilities using physical security measures. Data stored in cloud services is in encrypted form including when we utilize third-party storage. The level of security of personal data which kept in a non-electronic environment are also treated with strict procedures and means.
8. Use of Cookies
The cookies used by the Website are solely associated to anonymous users and their computers and do not provide personal data on users. Some cookies are used by third parties to provide Hokto Malaysia Sdn Bhd with data on the effectiveness of its engagements and promotions. The cookies used by the Website not in any way collection personal data that could be used to identify a specific user. In addition, cookies are of a temporary nature, used solely to improve the efficiency of the last transmission. Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.
9. Transfer of Personal Data
We are very serious about providing a comparable level of protection for personal data should the information be processed or used outside Malaysia by our vendors or experts.
10. Marketing and promotional purposes
Upon subscribing to our services, you will be receiving marketing and/or promotional emails or calls from us, which includes monthly promotions and information on future events. If you do not wish to receive any promotional news or calls, please click the “unsubscribe” link at the bottom of the email and you will be excluded from our newsletters and contacts.
11. Data subject’s obligations
It is necessary for Hokto Malaysia Sdn Bhd to collect and to retain clients’ personal data. There, it is also obligatory for clients to supply personal data to use in the most accurate manner. If clients do not provide us with personal data, Hokto Malaysia Sdn Bhd are unable to process personal data on clients’ behalf, for the Purpose stated in clause 4 herein, or effectively render our services to clients, and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.
12. The rights of data subject
a) To request access to personal data
Clients have the right to request for access to personal data processed by us with reasonable notice. Access requests can be made online via email or you can call us via the given number below.
b) To request correction of personal data
Clients have the rights to request for correction and/or update of your personal data that is inaccurate, incomplete or outdated. Correction requests can be made online via email or you can call us via the given number below.
c) To limited processing of your personal data
Clients are entitled to limit our processing of your personal data by expressly withdrawing the consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.
13. Changes to Privacy Policy
We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise that you check our website for this Privacy Policy on a regular basis. Kindly view our privacy notice on the website, https://www.hokto-kinoko.com.my/
14. Acknowledgement and Consent
By communicating, engaging with Hokto Malaysia Sdn Bhd or use the Company’s products and services, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing, disclosure and transfer of your personal data by Hokto Malaysia Sdn Bhd as described in this Notice. Any email Hokto Malaysia Sdn Bhd sends to you will contain an automated unsubscribe link so that you can opt-out of the mailing list. You can also withdraw your consent by written notice or fill in the form on the website.
15. Inquiries and complaints
Should you require further information about the personal data we hold or the way in which your information is being collected or used which are not answered by this Privacy Notice, please contact or write to us at:
Contact Number : +606 799 7844
Address : No 19, Lengkuk Teknologi 4, Taman Teknologi Enstek,
Techpark@Enstek, 71760 Bandar Enstek, Negeri Sembilan, Malaysia.
